Writing

Are Insurance Customer Service Agents a Dying Breed?

By Megan Delaney You all know the feeling. You have what you think is a quick question. You ...
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Travel Guidelines

by Kelly Pellicano Have you ever been on a vacation that was perfect right up until the moment ...
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Protect Your Purchases

By Lisa Bonelli It's hard to believe that summer is almost over. Many of us have already finished ...
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No Better Time

by Jack Hojnar Within 30 days, Chase bank ran out of the metal material used to create its ...
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Interview with John Ward, Chase Bank, CEO EVP

cbsi Vice President, Ken Kraetzer, is a member of the Chase Alumni Association which has regular meetings in ...
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2018 Guide to Holiday Shopping (and Travel, too!)

by Jack Hojnar Here we go again … Try as I do to hold onto some semblance of ...
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When Filing a Claim is Inevitable

By Kelly Pellicano Picture this - you’re on your summer vacation at the lake with your family. After ...
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Applying Loyalty Benefits to Debit Cards and Checking Accounts

By Lisa Bonelli Loyalty Benefits have long been an integral part of the value proposition for credit cards. ...
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The New World of Customer Service

By Sonia Perugini With all the talk of Artificial Intelligence (AI) these days, it can be hard to ...
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Is FinTech Evolving From Marketing to Compliance?

By Ken Kraetzer FinTech is being talked about in financial services marketing as a breakthrough. But is FinTech ...
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