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cbsi CFPB Reports

The Consumer Financial Protection Bureau (CFPB) was founded in July of 2011 and in June the following year it launched its Consumer Complaint Database.

Once the database was made publicly available, cbsi began to collect and analyze the information to better understand the consumer experience with banks, call centers and other support functions of the financial services industry.

This analysis became an internal CFPB Quarterly Summary Report shared among all cbsi employees to gain a better understanding of consumer issues affecting our company and our clients.

Now, cbsi is sharing key highlights and summary data from this internal report with you.

Simply click on the link below. A PDF version of the file is available for download.

cbsi Quarterly CFPB Report Summary

2016

2015

 

The CFPB’s Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the attention of companies, and assists in addressing their complaints. This Monthly Complaint Report provides a high-level snapshot of trends in consumer complaints.

CFPB Monthy Complaint Report

2016

2015